Report a fault in the electricity network
We monitor the status of the electricity network around the clock. Our monitoring systems receive immediate notifications of major network faults. For this reason, there is no need to call us right when a power outage begins. First, check our communication channels. If there is no information about the outage even after a short while, you can report it using our fault report form.
You can use the fault report form if the repair need is not urgent and/or you cannot find any information about the outage through our communication channels. You can also use the form to send images and a map link, but if the situation is urgent, please follow up with a phone call.
Report your observations immediately to our fault emergency number 0800 02001. The number is available around the clock
If a fault in the electricity network poses a safety risk or if there have been personal injuries, always call the general emergency number 112 first, and then also call us: tel. 0800 02001.
If you know the cause of the power outage, such as a tree fallen on the line.
If power lines are damaged or in immediate danger of being damaged.
If you see a power distribution line hanging incorrectly or lying on the ground.
If you suspect a neutral fault, meaning electrical devices behave unusually, light intensity fluctuates, or the electrical panel is making noise.
If you see a damaged electrical cabinet.
If you hit an electrical cable during excavation work.
If the power is out and you still cannot find any information about the outage through our communication channels after 1–2 hours. You may send a message using our fault report form even earlier.
Report a fault in the electricity network using the form
The City of Turku is responsible for streetlights, outdoor lighting, and traffic lights in Turku.
Power outages in Turku on the map
You can check the current status of electricity distribution on our outage map.
The map is divided by districts, and the site includes a search function that allows you to look up a specific address. However, your own house will not appear on the map – only individual distribution transformers that supply electricity to users. It’s good to note that your transformer may sometimes be located far from your home.
Power outages appear on the map as soon as they are known to Turku Energia Sähköverkot. We monitor the electricity network around the clock. Major faults are immediately registered in our systems and shown on the outage map right away. Smaller faults do not appear automatically; we update the map with this information as soon as possible.